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Text 150

GoG7
Investigator
Investigator

‎21-08-2024 02:31 PM

Texting ALL to 150 to find out how much data i've got left has not been working for a few weeks.  I just get a text back saying  sorry this seervice is temporarily unavailable

Does anyone know why this is??

0 Helpful
12 REPLIES 12
Katie_B
EE Community Support Team
In response to GoG7

‎22-08-2024 04:57 PM

Are you able to text other commands OK @GoG7?

Please could you try texting AL to 150?

Katie

GoG7
Investigator
Investigator
In response to Katie_B

‎22-08-2024 05:57 PM

AL, ALL, BAL and BALANCE were the ones that I used to use that always worked. none of them work now.  I text HELP to 150 and got a list of codes that I could use but when I text them I got the " sorry service temporarily unavailable "  reply back 

0 Helpful
Katie_B
EE Community Support Team
In response to GoG7

‎22-08-2024 07:05 PM

Thanks for confirming @GoG7. 

I would recommend following the advice provided above and give us a call. 

Our customer care team will be able to investigate this further. 

Katie