Speaker no working when I call someone

[bristolian · Accepted solution]

Does the speaker work for other functions? Such as videos or music files?

[Soniahabes55]

yes, it work for videos, but when someone call me I answer the speaker doesn’t work for phone call messenger WhatsApp 

i try everything nothing work 

it’s iPhone 7 

[James_B]

Hi @Soniahabes55,

Welcome to the EE Community. 🙂

If you switch your phone to loudspeaker during a call, does that work?

James

[Soniahabes55]

When someone call me the speaker doesn’t show on the screen 

[James_B]

Is the symbol greyed out @Soniahabes55?

James

[Soniahabes55]

Yes it’s greyed out 

[James_B]

Hi @Soniahabes55,

This could indicate a hardware fault. I'd recommend contacting our Technical Support Team who'll run through some diagnostics with you before advising if the phone needs to be repaired.

Thanks

James

[Soniahabes55]

Ok thank you so much for your help 

[James_B]

No problem @Soniahabes55 🙂

James