Solution: changed sim to EE, lost visual voicemail iphone

Jadehasker
Visitor

‎11-10-2022 10:10 AM - edited ‎11-10-2022 10:16 AM

Lost visual voicemail recordings from my iPhone 12 when swooped SIM card to EE. They were sentimental messages, so critical to retrieve them. The EE tech or customer service didn’t  seem to know this. Simply, text ‘iPHONE VISUAL’ to 150. Got all my voicemails back that had been on my phone for 5 years (even when I’d upgraded phone). Hope this helps folks…

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎11-10-2022 11:20 AM - edited ‎11-10-2022 11:21 AM

Hello @Jadehasker ,

Welcome to the community,

Thank you for letting us know, that is very good news and may help others that have lost them when upgrading to a new phone. Pleased you got them back.👍

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Leanne_T
EE Community Support Team

‎11-10-2022 11:36 AM

Thanks very much for sharing @Jadehasker

This will be very helpful to other customers I am sure 🙂

Have a lovely day. 

Leanne.