Sim card stopped working abroad

[Bfdn]

Hello,

I have roaming enabled but my sim doesn't even find a network. It worked in the past and has recently stopped. I've tried resetting the phone and manually searching for networks but nothing is found. Any advice?

Thanks!

[bristolian]

Are you on PAYG or pay-monthly?

[Leanne_T]

Hi @Bfdn 

Thanks for coming here. 

Could you also let us know, how long have you been abroad? 

Where are you roaming at the moment? 

Have you had a signal since you have been abroad on this trip, and this has now stopped?

Speak soon. 

Leanne. 

[Bfdn]

Hello,

Thanks for getting back to me.

1. A couple months now

2. Italy

3. Yes it was working but has stopped recently. I hadn't noticed initially as I mainly use a local sim for data.

[Leanne_T]

Thanks @Bfdn 

Are you with us on pay as you go or pay monthly? 

Do you have any networks showing when you manually search? 

Leanne.

[Bfdn]

Monthly and no networks showing.

[Leanne_T]

Thanks @Bfdn 

Are you able to try the SIM in another phone at all? 

Leanne 🙂

[SJ_]

Hi Leanne,

I’m in the USA and having a similar issue. 
I’m pay monthly, using an eSIM but my phone has had no signal on my EE sim since getting here on the 3rd February.

I cannot make/ receive calls or texts, please can you advise?

Thanks,,

SJ

[James_B]

Hi @SJ_,

Welcome to the EE Community. 🙂

Did you activate roaming before you travelled?

If you didn't, please get in touch with Customer Care so a member of the team can help.

James

[Bfdn]

Thanks Leanne, that seems to have fixed it. I swapped phones and the sim card worked again. Now that I've transferred it back to the first phone it is still working 👍 Thanks!