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Roaming in the Canaries.

Clueless69
Investigator
Investigator

Hi, my question is about Roaming.

 

Firstly, am I right in thinking Gran Canaria is included in Spain?

 

Then - my account/contract is for unlimited data and I data share with my two young sons.

 

We are going on holiday to the Canaries on 16th Feb.

 

They both have an EE SIM card, also on my account.

 

My question is, if I purchase the Roaming plan, will it also cover my sons using the gifted data etc on their phones?

 

They have no interest in calls/texts but would like them to use the data if possible.

 

Thank you.

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@Clueless69 : To use any of your data allowance each person will either need to have the Roam Abroad Pass for £10 pm or will have to pay £2 for each day they use data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

5 REPLIES 5
Northerner
EE Community Star
EE Community Star

Hi @Clueless69 

https://ee.co.uk/help/help-new/roaming-costs/countries/canaryislands

It is part of the Canary Islands. Please text ROAMING to 150 to ensure you're set up. 

Which tariff do you have as you might not need an add-on if you have a smart plan. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Hi @northener 

thanks for replying. I am on the Essential plan unlimited £80. 24mth plan.

XRaySpeX
EE Community Star
EE Community Star

@Clueless69 : To use any of your data allowance each person will either need to have the Roam Abroad Pass for £10 pm or will have to pay £2 for each day they use data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thank you for the answer. I was hoping that as I pay a fortune for unlimited data, plus a further 2 SIMS, EE may have permitted ‘inclusive’ data access.

O2 certainly do, it’s just a shame this massive company cannot match them.

No, roaming is not inclusive; it is per device that is roaming & using EE allowances.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP