Mobile problems in germany

[Grahamperry99]

Not sure why can’t access internet at all in berlin

[bristolian]

Does your phone have coverage indicators of a local network in Germany?

If you do, then roaming must be enabled and the next test is whether you can make/receive calls and send/receive text messages

If you don't, then it's likely you have a problem with your roaming facility which may not be active. In this case - are you on PAYG or pay-monthly?

[Leanne_T]

Hi @Grahamperry99 

Thanks for coming to the community. 

Can you make calls and send texts? 

What happens if you try and use any internet services in Berlin? 

Leanne 🙂

[Grahamperry99]

Just internet I can’t access when not on wifi

Sent from my iPhone

[Leanne_T]

Thanks for coming back to me @Grahamperry99 

Can you try manually selecting another network to see if you can use data? 

Leanne. 

[Grahamperry99]

Tried the three networks available. No luck. Called ee. They put me through to tech support. Had a 20 min conversation then was cut off and they didn’t call back

Sent from my iPhone

[Leanne_T]

I am sorry to hear this @Grahamperry99 

If you can call us again when you get the chance the team will get this looked into further for you. 

Leanne 🙂

[Grahamperry99]

Thanks. Will have to be this evening when I’m in hotel as just hopping between cafe wifi at moment

Sent from my iPhone

[Leanne_T]

I see, @Grahamperry99 

Let me know how it goes and enjoy your day. 

Leanne.

[mailjackhorrey]

Hi Graham, sadly the EE roaming service isn’t very good in Germany I have problems all the time. Which network are you roaming with?