SIM issue

Hsr2901
Investigator
Investigator

Im having exact same problem and was told exact same thing, ive changed my phone as the guy at the ee store told me its a faulty phone but still same issue. Got another sim still same issue. Called ee they changed spend cap still same issue, ee aint got a clue whats happening.

6 REPLIES 6
Peter_W
EE Community Support Team

Hi there @Hsr2901.

Thanks for reaching out to us about this!

Are you on pay as you go or pay monthly at the moment, and has this option for international calls worked for you in the past?

Peter

XRaySpeX
EE Community Star
EE Community Star

@Hsr2901 : What is the issue?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I cnt make calls to china, evereytime I call an international number it
states calls to this number are barred from this device. Ive tried
different a different phone with my sim and it states the same thing, ive
been on the phone to ee technical who state there should be no issue, been
to ee store who stated it is my phone so i got a new one but the issue
stays the same. im on a business line so i need this sorted or i need to
change provider which i dont want to do

XRaySpeX
EE Community Star
EE Community Star

Where are you?

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

business contract, bedford

[Mod Edit - Removed personal details, please don't share these in any public post. ]

XRaySpeX
EE Community Star
EE Community Star

Remove your email addy & phone no. from all your posts on this public site. You wanna be scammed?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP