Roaming

[busy_millie48]

Hello!

Currently in Canada, and my sim doesn't work.I didn't add the roaming before I left.

Trying to use the WiFi and still doesn't work.

Inhale tried to also text 150 nothing.

It urgent how can I get an add roaming pass?

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks and is free of charge. WiFi is just a connection between a mobile device & broadband router, and has nothing to do with any mobile operator.

On pay-monthly, roaming needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK.

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

[XRaySpeX]

@busy_millie48 : A roaming pass is not the issue. It's lack of ability to roam.

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[busy_millie48]

Thanks for the reply!

My contract is monthly, but I never thought to active the roaming before I left.

I have switched the phone off and still no joy.

Will try look at my settings again.

[busy_millie48]

Thank you.

[XRaySpeX]

There is nowt in your settings that'll make it work. As advised you need to speak to CS to enable roaming.

[bristolian]

---

@busy_millie48 wrote:

Will try look at my settings again.

---

There is no setting in your phone that will make any difference to this. Many people see the "data roaming" option and think this is relevant - all this does is allow mobile data whilst already roaming.

The only setting you need concern yourself with is at account-level, to allow roaming on your SIM. Only EE CS can check this setting.