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Roaming

Matt220684
Visitor

‎03-10-2022 10:08 PM

My son has gone to France today and forgot to set his phone up for roaming. He now has no service out there. Is there anything he can do to get this put on? 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎03-10-2022 10:12 PM

Hell @Matt220684 ,

Welcome to the community,

He will need to go into settings, either via the My EE App or logging in online into his account and then check whether he can enable roaming, call abroad and premium calls. If he is unable, he will have to ring customer service, which he can do for free using Skype:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

‎04-10-2022 12:37 AM

Is he on contract or PAYG?

If he's on contract it's not just a matter of setting his phone up for roaming but setting up his EE a/c for roaming as @Schockwave suggested.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP