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Roaming charges

Niko5
Investigator
Investigator

‎04-10-2022 03:44 AM

Hi. I have been an EE customer since before July 2021, I have recently upgraded my plan and phone and I am now abroad in Greece and received a text message stating that I will have a £2 charge on my account per day for roaming. How can this be since I have been a customer and had a plan since before July 2021? Thanks

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎04-10-2022 04:48 AM

@Niko5 : It's not a matter of how long you've been with EE but when you last took out or upgraded to your current plan. From "recently" I would infer that was after 07/07/21. Therefore you are subject to the £2 a day EU roaming surcharge. Alternatively you may buy the Roam Abroad Pass for £11.40 / month.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Northerner
EE Community Star
EE Community Star

‎04-10-2022 07:16 AM

Hi @Niko5 

To add if you have a smart plan you will have the roaming pass free if you swap it for your current benefit.

Thanks 



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