Roaming

Ginny54
Visitor

‎02-02-2023 05:02 AM

I asked in Ee store about roaming to New Zealand and Australia. Told to text roaming to 150 which I did. Phone won’t work in NZ  so I went into my account to discover I’m being charged £2 a day for something when I thought it was £10 a month! How do I stop this and change it to the £10 pass please???

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2 REPLIES 2
Katie_B
EE Community Support Team

‎02-02-2023 07:57 AM

Hello @Ginny54. 

Welcome to the community. 

I am sorry to hear this happening. 

You can purchase the 30 day Roaming Abroad Pass by logging in to your My EE account and following these steps:

Menu > Plans, Inclusive Extras & add-ons.

Are you able to use your services currently?

Katie

XRaySpeX
EE Community Star
EE Community Star

‎02-02-2023 11:09 AM

@Ginny54 : You are not being charged £2 a day for roaming in NZ & Oz. That's only for roaming in EU. It's on your a/c as a free add-on in case you do roam in the EU.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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