Roaming

[Mand0303]

Hi, I am on holiday in Canada, changed my plan before coming so I could use the £10 for 30 days, advised can use phone for all normal calls texts, data etc. Since being here I can only use when connected to Wi-Fi, have my roaming switched on but soon as I leave Wi-Fi can’t use the phone, does anyone have any easy fixes, having a nightmare trying to contact ee 

Many thanks 

[Johnypd23]

Hi my phone isn’t working in Canada it’s saying no signal i have worldwide roaming, i think you have only turned it on in Europe so can you turn it on for worldwide; i have followed all these steps previously and it doesn’t work seem the issue is your side 

[XRaySpeX]

@Mand0303, @Johnypd23 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[Johnypd23]

Yes i have tried all that, and everything is ticked on the other section, and i have been to Europe lots lately and it worked, it’s just Canada, i don’t think it’s open for worldwide. Can you call them through watsapp ?

Sent from my iPhone

[Christopher_G]

Hi @Johnypd23

Welcome to the community.

Roaming is either turned on, or turned off. If it's turned on, you should be able to connect in any country that we have a roaming agreement with.

Have you tried manually connecting to a different available network? 

Chris

[James_B]

Hi @Johnypd23,

Welcome to the EE Community. 🙂

Do you have a spend cap on your account?

Can you try the tips in EE Roaming - Help when abroad with your EE phone or device and let me know if you can get connected.

James

[Donema]

Please can you help me out I requested for a roaming bundle before traveling to Canada on the 20th November 2022 but my roaming isn't working 

[Katie_B]

Hello @Donema. 

Thanks for coming to the EE Community. 

Are you currently in Canada?

If yes, are you connected to a local network?

Katie 🙂