Wi-Fi doesn’t connect to EE auto Wi-Fi on tube

[Mrhas81]

Hi everyone. 
I have recently upgraded my phone from an iPhone 12 to an iPhone 14pro however when I’m using the tube and want to connect to EE WI-FI AUTO it hardly connects and when it does it takes so long it’s not even worth it. 

anyone else having the same issue or can offer any help with this. 

thanks 

Has

[Northerner]

Hi @Mrhas81 

I got the tube from Kings Cross this morning and it never connected automatically. I clicked on the WiFi and it connected automatically (on Android).

Same at the Bank on the way back. 

https://ee.co.uk/help/help-new/network-and-coverage/tethering-or-sharing-internet/wifi-on-the-london...

Thanks 

[uk_22]

Hey, I’m having the same issues, ‘ EE Wi-Fi Auto’ connect if I force connect it in settings each time. Auto join is marked but it doesn’t auto join to the Wi-Fi. 

Did you manage to sort this out? 

[Mrhas81]

No, still have the same issue 


Sent from the all-new AOL app for iOS

[uk_22]

I called EE customer services team last week and they removed the TfL Wi-Fi from my account and added it again. Obvs hasn’t worked. I will call them again 

[Lellyboo]

It’s the same for me. I’ve called them several times. Yesterday they said it underground Wi-Fi wasn’t on my account so they added it but it’s still not working. Very frustrating 

[Christopher_G]

I would recommend getting back in touch with our Technical Support team, @Lellyboo.

Hopefully they can help fix you.

Chris

[uk_22]

I was also told the standard “reset network settings and if that doesn’t
work we would recommend a hard reset of the phone”

Did both and still not working!