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Roaming within family plan

Lbiro
Visitor

Hi,

I am on a family plan with my parents and sister. I was just wondering if one of us of abroad calls the other in England, will that call get charged? Similarly, if I call someone on my plan while they are abroad does that cost money for me?

kind regards

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Lbiro  You’ll not be charged to call them call them abroad.  But depending on where they are in the world there will be a cost.    They are on your account but each device abroad needs to have roaming enabled to connect to a roaming network ( text ROAM to 150 to enable this.  No charge to enable roaming). 

Roaming in the EU will cost £2.29 per day or you can purchase an add on for £25 both these options allow you to use the tariff allowance with there. 

In the USA, Canada,Australia,New Zealand and Mexico it’s the same add on at £25 to use the tariff allowances while there.  

or destinations have different add on costs to help keep costs down, or just pay the International charges for that location. 

Have a look at THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Lbiro  You’ll not be charged to call them call them abroad.  But depending on where they are in the world there will be a cost.    They are on your account but each device abroad needs to have roaming enabled to connect to a roaming network ( text ROAM to 150 to enable this.  No charge to enable roaming). 

Roaming in the EU will cost £2.29 per day or you can purchase an add on for £25 both these options allow you to use the tariff allowance with there. 

In the USA, Canada,Australia,New Zealand and Mexico it’s the same add on at £25 to use the tariff allowances while there.  

or destinations have different add on costs to help keep costs down, or just pay the International charges for that location. 

Have a look at THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

@Lbiro wrote:

just wondering if one of us of abroad calls the other in England, will that call get charged?


You have a UK mobile number, calls from any given phone to a UK mobile number are charged as per that phone's plan.

Receiving calls in the UK is free, if you use a UK mobile abroad then roaming charges will be incurred for receiving calls abroad.