Roaming in spain

[Bethan1010]

Hi I paid for 7 days roin in Spain an it's not workin an I don't know y x 

[XRaySpeX]

@Bethan1010 : Are you on PAYG?

Had you used that SIM for making calls or texts in UK before you left to go abroad?

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

[Bethan1010]

I bought the 7 day add on to use my fone abroad but it's not workin I paid in app on my phone the 10 pound x 

[XRaySpeX]

You never answered any of my 3 Qs.

[Bethan1010]

I received txt to do add on which I did an it's not workin

This is very inconvenient for me as I'm self employed an need to contact ppl 24 hours a day x an I paid the 10 pound can u sort it ur end please so I have it x

[XRaySpeX]

I don't have an end. I'm just a user like you. This is a user discussion forum where peer users offer advice to others.

You still haven't answered my 1st 2 Qs. 

[Bethan1010]

What questions x

[Bethan1010]

What questions x 

Sent from my phone

[XRaySpeX]

I give up! I'm pretty sure what has caused your problem but you won't cooperate by giving me the essential facts. 

[bristolian]

3 questions were in the first reply to you, the second message in this thread. I suspect you're using the email reply system rather than viewing this thread on the web.

1: Had you used that SIM for making calls or texts in UK before you left to go abroad?

2: Did you receive a message upon arrival telling you about the charges for roaming in EU on PAYG?

3: Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?