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Roaming in Australia

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Mike_P1
Explorer

‎08-09-2023 10:37 AM

I have a pay monthly contract and want to know how to get roaming for Australia and how to turn it off when I return to UK.

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11 REPLIES 11
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XRaySpeX
EE Community Star
EE Community Star
In response to Reg8015

‎13-01-2025 04:46 PM - edited ‎13-01-2025 04:46 PM

@Reg8015 : This user discussion group does not accept nor act upon notice of cancellation being just a group of users. For that you need to phone CS & give 30 days notice.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Peter_W
EE Community Support Team
In response to Reg8015

‎13-01-2025 04:55 PM

Good afternoon @Reg8015, I'm disappointed to hear that you're still unable to get this working as intended. 

I can totally understand why you're feeling let down here, but as @XRaySpeX has mentioned we don't have access to customer details via these forums, so would not be able to complete any account-level changes.

From what you have mentioned here, it sounds like we may need to enable international calling here, which our team should be able to complete right away. 

You can reach them right away from any network on +44 7953 966 250, or also used a VOIP service such as Skype like @Rach_H mentioned.

Peter

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