Roaming calls not working in USA

[ElaineM2]

I have the addon but cannot make calls or text how do I get this enabled 

[Katie_B]

Hello @ElaineM2. 

Did you activate roaming before leaving the UK by texting ROAMING to 150?

Purchasing the add-on does not automatically activate roaming. 

Katie

[ElaineM2]

I didn’t know we had to do the text I bought the addon for me and my daughter so bought it twice and neither can make calls Is there a solution as we are already in the USA 

[Katie_B · Accepted solution]

Hi @ElaineM2. 

Of course, our customer care team will be able to activate this. 

You can get in touch by either giving us a call from another phone on +44 7953 966 150, using our live chat service that can be found when you are logged in to your My EE or by using our social media channels such as Facebook or Instagram. 

Katie