26-08-2023 03:19 PM
Hi,
I’m a monthly contract customer and travelling to Germany in a few weeks.
I texted ‘RO Germany to 150’ by way of pre-travel check.
I received a reply back saying:
‘We have now set up your phone for use Worldwide.
Great news, when in Germany you can use your plans data allowance , this includes calls, voicemail and texts back to the UK at no extra cost.
Calls to countries outside the EU are £1.54 per min and texts 64p each. Picture messages are 83p and are not included in plan allowances.’
My question is:
Is that all that needs to be done? Or do I still need to text ROAMING to 150.
The text response suggests; especially the first line; that upon arrival to Germany I’m good to go as I’m set up and nothing more needs to be done!
Solved! See the answer below or view the solution in context.
26-08-2023 03:22 PM
You still need to text ROAMING to 150 before you leave UK to enable roaming on your a/c.
26-08-2023 03:22 PM
You still need to text ROAMING to 150 before you leave UK to enable roaming on your a/c.
26-08-2023 03:30 PM
Ok, thank you.
I appreciate the reply and I will text ROAMING to 150 before departing.
Is there a text I have to send upon arrival back in the UK, a STOP text equivalent to turn it off?
26-08-2023 03:44 PM
It's free & it doesn't need turning off. It should be operative whenever you go abroad in future.
26-08-2023 04:00 PM
Thank you for your clear and concise response.
I was worried I might incur some hidden/stealth roaming costs when I come back to the UK and perhaps needed to text something to turn it off etc!
You have put my mind at ease, thank you very much; I will now do this on my wife’s device too before I forget!
26-08-2023 04:01 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.
26-08-2023 09:05 PM
There are two parts to any occasion you want to use your phone abroad.
1: Have the roaming facility active, this enables access to foreign networks and without which, you won't get coverage abroad. This is free, and is what ROAMING to 150 achieves.
2: Choose your billing add-on if you so desire. This does not automatically enable roaming, and it's a very common mistake to find yourself without coverage abroad by just following this step.