Roaming and changing spending cap

[TheCeilingGhost]

I made the mistake of not activating roaming on my PAYG sim before leaving the UK, my spending cap is a £0 so now I can’t text to activate it, and every forum post I’ve found telling me how to change my spending cap hasn’t worked. The settings to change my spending cap seem to not exist on both the website and mobile app, and I can’t call or text EE because my spending cap is £0. How to I fix this to activate roaming?

[TheCeilingGhost]

If this is the case, how do I correct whatever is preventing me from sending text messages?

[bristolian]

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@TheCeilingGhost wrote:

Someone else keeps responding thinking I might be on PAYG, but I genuinely don’t know anymore.

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All the replies to this thread are visible to all users.

PAYG is entirely a pre-payment based system where you topup as & when, and can only spend the credit you have. Pay-monthly is a contract based system where you receive a monthly bill in arrears.

[TheCeilingGhost]

Ok then I’m definitely on PAYG

i still however can’t send text messages, which means I can’t activate a 7 day roam like home add on 

[XRaySpeX]

Answer my previous Q & I'll take it further. I can't deal with it with so much uncertainty.

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@TheCeilingGhost wrote:

Just to ensure that a 8.0 GB 30 day pack is a pay monthly SIM card.

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It just isn't! A 30-day 8GB pack is something only PAYG has!

You are definitely are on PAYG & you definitely don't have a spend cap.

Now we've established you're on PAYG, had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[bristolian]

By having a connection to local networks (referenced in a previous post), I think roaming has been proven active.

The issue is a billing one of some kind. My instinct is a lack of credit, but I am not a PAYG specialist.

[XRaySpeX]

I'm not any ol' user. I'm the user that identified you are getting msgs & responses that can only be given to PAYG users!

[TheCeilingGhost]

Ok, I apologise for wasting your time, I’ve resolved the issue myself. Turns out the number that sends the country updates telling you what to text back for roam like home add one is in fact not 150. I feel like an idiot, but everything is working fine now. Thank you for your help.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.