Roaming Not Working Australia

LouiseF1 · ‎25-01-2023

I arrived in Melbourne yesterday and roaming only connects for one minute then disconnects. I have the Roaming Abroad Pass. Can someone please help how to connect to roaming in Australia from UK please.

LouiseF1 · ‎25-01-2023

Hi

I have Whatsapp, can I call you via that?

Christopher_G · ‎25-01-2023

I don't think so, @LouiseF1. I've seen users say they've used Skype.

Chris

LouiseF1 · ‎25-01-2023

Skype's not working for me. I really need to get Roaming activated, please.

XRaySpeX · ‎25-01-2023

@LouiseF1 : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

LouiseF1 · ‎25-01-2023

I can't get Skype to work because verification wants to send code via text!

Leanne_T · ‎25-01-2023

Hi @LouiseF1

Thanks for trying this.

I'm sorry in this case, you would need to call us from any other phone on +44 7953966250 to get this looked into further and check your account to make sure everything is set up for using your phone abroad.

Leanne.

LouiseF1 · ‎27-01-2023

I've tried calling from the hotel landline and can't get through. A
message says all systems are busy, I'm not sure if it is busy going out of
Australia or entering UK or some other issue, I've tried yesterday and
today (Friday).

Can we please get a resolution to this as a matter of urgency. Please take
this message as authorisation to activate the roaming abroad pass. I can
also take a call via Whatsapp.

Louise

XRaySpeX · ‎27-01-2023

You cannot authorise this Community to do anything. It has no power to fix anything or to access your account. That would be the CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

LouiseF1 · ‎27-01-2023

EE staff have been replying to this thread, my previous email is intended
for them, it was a message from EE staff I was replying to.

Leanne_T · ‎27-01-2023

Hi @LouiseF1

I am sorry we have no account access on the community to authorise the Roaming changes. You would need to try calling us again when the office is open between 8am and 9pm Mon-Fri or 8am - 8pm Sat and Sun UK time.

Leanne.