Roaming Canada

Michael1789 · ‎16-08-2022

Going to Canada for 10 days and visit with to use some data but totally confused as to the best way. There seems to be a monthly add on or a daily charge. Makes little sense to me

XRaySpeX · ‎16-08-2022

@Michael1789 : As it is not in EU, you may only use your usual UK allowances there if you buy or have already as a Smart Benefit the Roam Abroad Pass for £11.40 / month or you have an EE Max Plan. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/canada .

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎16-08-2022

@Michael1789 : As it is not in EU, you may only use your usual UK allowances there if you buy or have already as a Smart Benefit the Roam Abroad Pass for £11.40 / month or you have an EE Max Plan. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/canada .

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JamesCandlin · ‎02-08-2023

Why have people said kudos for this answer! I'm already in Canada and did not know I had to set up the roaming before leaving. This solution does not help me?

XRaySpeX · ‎02-08-2023

@JamesCandlin : Why not? The OP asked before he travelled, as you should've done if you didn't know. My Solution is to help him. It is not meant to help you as you are already abroad. Your issue is diff with diff suggestions.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎02-08-2023

Hi @JamesCandlin

If roaming is not active, we would need to get this looked into, please call us from any other phone on +44 7953966250 and the team will be happy to help.

Leanne.