Help

[Toby666]

How do I get my phone to work in Colombia? I’ve paid £37 for roaming and I have no service, any help would be greatly appreciated, thank you

[Alex_H]

Hi @Toby666,

Welcome to the EE Community
 

By no service do you mean the phone is showing no signal bars? Or does the phone show signal but you are having a specific problem with calls, texts or data. 

Have you tried performing a manual network search on your phone and testing out the networks found by connecting to them for a min and then giving them a test? 

Full roaming does need to be enabled on your number before you arrive, did you have a chance to text ROAMING to 150 before you left to see if this was enabled? 

Alex

[XRaySpeX]

@Toby666 : Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.