Roam in EU purchased but no data?

maineroonies · ‎13-11-2023

Hello! Just landed in Germany with plenty of data on my pay as you go pack and £10 ready to go. Texted ROAMEU7D and got the "great news" that I have access to my EE allowances, but sadly no luck. No data to access my ee account or anything else. Made it to wifi for now, but how do I use my data on my iphone?

Thanks!

bristolian · ‎13-11-2023

Does your phone show a connection to any German networks? You'll need that to use any network-based functions such as calls, texts or mobile data.

Did you use your PAYG phone on EE's UK network before travelling abroad?

Chris_B · ‎13-11-2023

@maineroonies have you tried just restarting the device ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.