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Ro Germany 🇩🇪

Hoooyooo2525252
Visitor

Arrived  germany  phone  is not working 

 

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

Hello @Hoooyooo2525252 ,

Welcome to the community,

Are you on pay as you go or contract?

Did you use your SIM card in the UK before going to Germany? SIM cards have to be activated and used in the UK first.

If on contract, did you enable roaming on your account?

Have you rebooted your phone, done a manual search to find a signal?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

Are you on PAYG or pay-monthly? In what way is your phone not working - do you have a connection to any German networks?