‎08-05-2023 10:03 AM
Arrived germany phone is not working
‎08-05-2023 11:12 AM
Hello @Hoooyooo2525252 ,
Welcome to the community,
Are you on pay as you go or contract?
Did you use your SIM card in the UK before going to Germany? SIM cards have to be activated and used in the UK first.
If on contract, did you enable roaming on your account?
Have you rebooted your phone, done a manual search to find a signal?
‎08-05-2023 11:13 AM
Are you on PAYG or pay-monthly? In what way is your phone not working - do you have a connection to any German networks?