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Not receiving calls or Messenger/what's app

PatsyGo
Investigator
Investigator

‎06-05-2023 09:18 PM

since changing to EE  no one can phone me through What's app. Nor am I getting notifications for Messenger or What's app. Never had this problem before. Any advice?

0 Helpful
4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎06-05-2023 10:41 PM

Usage of apps such as these aren't handled by any mobile network as text or calls - but as data usage. You would need to ask this question of WhatsApp, although it's worth checking whether you can send messages through their app.

Are you using the same phone as on your previous network, and have just changed SIM? Or are you using a new phone? I suspect WhatsApp advice may differ depending.

https://faq.whatsapp.com/ 

 

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Northerner
EE Community Star
EE Community Star

‎07-05-2023 11:18 AM - edited ‎07-05-2023 11:19 AM

Hi @PatsyGo 

Try changing your content lock on your EE app.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
PatsyGo
Investigator
Investigator
In response to bristolian

‎08-05-2023 12:55 AM

Same phone, just sim changed. Seems to be poorer signal too. 

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PatsyGo
Investigator
Investigator
In response to Northerner

‎08-05-2023 12:56 AM

I'll try that. Thanks

0 Helpful