Refund

Miller_george12
Investigator
Investigator

I use my phone to pay for other services and I’ve wanted to pay for something that is £60 but it’s saying you don’t do payments that large if that’s the case I’d like the money transferred back into my account and it’s unfair that you do not get told about the spending limit until you exceed it

8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

The single transaction limit is £40. What money do you need refunded? If it refused cuz it was too large no money would have been spent.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Yeah but I’d like the money back into my account then if that’s the case 

And is there no way you can change the spending limit

No money would've left your a/c as you spent nowt.

The spending limits are fixed; £40 per transaction & £240 per month.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Well can I get the money back into my account then?

@Miller_george12  No money has left your EE account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I know that but I can I get the money back into my Barclays bank account because I don’t need it on my pay as you go if I can’t make the payment

PAYG credit is not refundable nor transferable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP