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iPhone 14 (US bought) can't send picture messages

VickiTownend
Investigator
Investigator

I have a iPhone 14 (US bought), I changed the region to UK and I have a UK ESIM. I can't send picture messages to another UK number, keeps saying 'Not delivered'

MMS messaging is turn on. 

5 REPLIES 5
bristolian
EE Community Star
EE Community Star

I presume your SIM is an EE-UK one.

Are you able to make & receive calls? Can you send & receive text messages? Can you use mobile data functions?

Yes EE-UK SIM, yes I can send & receive text message, and yes use mobile data.

bristolian
EE Community Star
EE Community Star

That proves a network connection is in-place. I would have suggested installing the EE-specific config from https://setup-ee.wdsglobal.com/mms but they're not available for iOS. Over to the Apple experts on this board...

Is this problem specific to one number? Or general regardless of recipient?

Any number it fails

Ali_A
EE Community Support Team

HI @VickiTownend 

Can you go to Setting > General >  and check if there is a network settings update that is waiting to be completed? 

Ali