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Receiving calls from the UK whilst in Hong Kong

Myinty
Visitor

Hello,
I am a pay monthly customer. Currently in Hong Kong and have received a call from the UK which lasted just under 10 minutes.
I subsequently realised that this will now cost me 2.52/minute!
Can I retrospectively add the "30 minutes from anywhere" Add-on to cover this?
Thanks

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Myinty   No you can not add it to cover costs after the fact.  The charge is already there. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

There's a bit of a calculated gamble in covering eventualities here - the 60minute call bundle is £14.05 which you'll break even with after 7 minutes of calls, leaving the balance as (effectively) a freebie.

It's always worth doing these calculations before travelling long-haul especially. After how "little" usage will you kick yourself for not adding a bundle, versus having "plenty of allowance" in-hand