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Received Hyperlink from a new text

NicholasvanR
Explorer

‎02-08-2023 08:12 AM

I received a new message the other day from EE_Services with a hyperlink which would allow me to upgrade my plan but I don't know if it's real or a scam 

Thank you 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎02-08-2023 08:21 AM - edited ‎02-08-2023 08:22 AM

@NicholasvanR   That’s a scam as you can not lower your contract midway through your contract. 

forward that message to 7726 and then forward the number when prompted. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
NicholasvanR
Explorer
In response to Chris_B

‎02-08-2023 08:27 AM

It said I could upgrade my data package for an extra few pounds a month not to lower it

Dont know if that changes anything, the link was to discover.ee.co.uk/xxxxxx

0 Helpful
Katie_B
EE Community Support Team
In response to NicholasvanR

‎02-08-2023 08:55 AM

Hi @NicholasvanR. 

I would recommend giving us a call and confirming this with our customer care team on 150. 

Katie

0 Helpful