No outgoing calls

[Suze27]

Morning

My phone (samsung Galaxy S22) has decided on 2 occasions within a week to not let me make outgoing calls. 

I am a bit worried because my husband is due to be in hospital for around 3 to 4 weeks soon and I will be traveling for a couple of hours along the motorway myself early morning and evening. I need my phone to be relied on in an emergency. It takes around 5 minutes to reboot then it is ok again. 

I am on a monthly contract and live in Scotland. 

Thanks for any help.  Desperate to sort this out asap. 

[Leanne_T]

Hi @Suze27 

Thanks for coming to the community. 

Do you get an error message when the call wont connect? 

Is this happening in more than one area? 

Leanne.

[Suze27]

Hi

Thanks for your reply. 

The calls just don't connect, no ringtone or noise just don't dial. 

The area used has been 2 completely different areas - Glasgow and Dumfries. When I think back, it has happened before a few weeks back. 

Hope you can help as I need my phone to be reliable. 

[James_B]

Hi @Suze27,

What is displayed in your phone's status bar when the calls fail?

Does it show a network connection?

James

[Suze27]

Yes. When I dial the number/name shows on screen as I dial like normal but just goes back to screen before with number again as if I havent dialled at all. 

Thanks

[James_B]

Hi @Suze27,

When this happens, does the signal indicator at the top right of your phone show it is connected to EE?

James

[Suze27]

I didnt notice sorry. I think it did as the first time it happened I thought that it was the number I was dialling that had problems. Several hours later and many attempts laater I decided to try someone else and realised it wouldnt dial. I would have noticed if I didnt have a signal. I switched phone off then on and it worked again. 

Thanks for your help. 

[James_B]

No problem @Suze27 

If it happens again please check the signal indicator. You can report network issues at EE Coverage & Network Status Checker | Check your signal.

Hope this helps.

James

[Suze27]

My husband is on EE too. Same handset and his was fine so wouldnt be the network. 

[James_B]

Hi @Suze27,

Were you both trying to make a call from the same location at the same time?

If a restart fixed the issue, you may have received a network update that required a restart to install.

If it happens again, don't hesitate to get in touch with Technical Support.

James