Unable to make calls

[Kennyglen97]

Same here and I'm not getting on to the company if you got through can you share how please ?

[Leanne_T]

Hi @Kennyglen97 

Can you receive calls? 

Are you in the UK? 

What happens when you make a call? 

Leanne 🙂

[Kennyglen97]

Yes I am in the uk I'm receiving data text etc but I'm not able to receive nor make phone calls 

[Leanne_T]

Thanks @Kennyglen97 

Have you recently joined EE?

Is this happening in more than one area? 

Leanne.

[Kennyglen97]

Yes I've just join 

[Kennyglen97]

Over a week 

[Katie_B]

Thanks for getting back to us @Kennyglen97. 

What happens when you try to make a call?

Are you aware of anyone else within your area experiencing this?

Katie

[Kennyglen97]

Whenever I try to call the call ends immediately and whenever I try calling from someone else phone it's not ringing 

[Katie_B]

Are you able to test your SIM in another device @Kennyglen97?

Does your phone show you are connected to 4G or 5G?

Katie

[Kennyglen97]

No it doesn't work in any other phone