Unable to make calls from abroad

[TerryCA]

I've come to the conclusion this is all an ee scam.

Twice I've paid for Roaming - twice its failed

I've followed every suggestion and nothing works

[TerryCA]

Once again after paying for Roaming Pass I cannot get my phone calls to connect in USA

Yes I have a USA provider

Yes I have Roaming Pass confirmed

Yes my internet works on Roaming Pass

No I cannot make a call

I have tried everything on this community - NOTHING WORKS

Yey my old phone (Samsung) worked EVERY TIME

[TerryCA]

Waste of time if your phone call wont connect!

[bristolian]

You've posted 3 times across different threads, but in the absence of an explanation for your issue I assume it's "I've gone abroad and my phone isn't working". On that basis, the standard advice applies

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks and is free.

On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

[XRaySpeX]

@TerryCA : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.