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WIFI calling stopped working

mattzz
Contributor
Contributor

‎27-09-2024 03:19 PM - edited ‎27-09-2024 03:22 PM

Hi. I rely on WiFi calling through my talktalk router. For the last 10 days it isn't working. Not just my phone but all 3 family phones.

Been through everything, on/off/resets/factory resetting router resetting phone settings and I am completely certain all phones are set up right and so is the router.

Is there a problem at EE end?

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎27-09-2024 03:40 PM

Hi @mattzz 

Are you on EE PAYG or pay monthly contract. 

What devices do you have. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
mattzz
Contributor
Contributor
In response to Northerner

‎27-09-2024 03:53 PM

Pay monthly sim only. Android. It's been working for years up until 10 days ago. Nothing to do with software updates or restarts or settings. It's either talktalk (although Internet and WiFi.signal are good) or to do with EE or how talk talk connect to.EE.to male wifi calling work

 

0 Helpful
Katie_B
EE Community Support Team
In response to mattzz

‎27-09-2024 05:53 PM

Thanks for confirming @mattzz. 

Are you able to connect to other WiFi connections and use WiFi Calling OK?

Kaie

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