The EE Community

Devices disconnecting every 5 minutes

Hello . We switched to EE in October from Sky and have had disconnection issues from the WiFi hub since it was installed. ( Essential Fibre 36 ) The lights on the hub never change but basically we will lose connection every day several times a day. S...

Hello can you help me i still dont have network in my home i have a small baby i still have time to pay my bils thats i dont now why my connect is not working Marta Wierucka 63 Burney Drive flat 6 Mk 17 7bt Milton Keynes 

Really poor upload speed

I have the mobile 5GEE broadband mobile router. Download is over 200mbps in Surbiton on the edge of London but upload is less than 1mbps. I don't know why it is so slow. I am using 2 external aerials plugged into the back and have tried resetting the...

BT remotes with voice control

There are several remotes advertised offering voice control for the EE TVpro box. I bought one but it does not work. Spent quite a lot of time with an EE adviser who seemed to find it hard to understand that it did not work. Gave up in the end. Trawi...

PAYG 35 pack

Hello I want to move from the 20 pack to the 35 pack, however the 35 pack says -1024kb for data. Instead of unlimited. Is this pack unlimited data. Thanks

EE Smart Hybrid Connect WIFI - Ethernet Port Purpose

Hi there, I recently renewed my BT/EE Fibre package and as part of the new package, I was supplied with an EE smart wifi unit (SW10A) and an EE smart hybrid connect WIFI unit (HC10A). Both of these units have a single ethernet port on the back  of th...

Unable to activate Xbox Games Pass Ultimate

I subscribed to EE broadband and couple of months ago and got a free 12 months Xbox Games Pass Ultimate. I got the text message to confirm this. I have tried to click on the link in the text but it redirects to my account without a way to activate th...