Travel brunei

[Wfed]

Hi Christopher_G

I have the same problem as jd2892. I am in Brunei and unable to receive or send SMS messages on my EE line, and can't text to 150. I have a pay-as-you-go SIM card.

I need to be able to receive texts on my EE line whilst in Brunei. Is there anything that can be done to resolve this problem?

[bristolian]

It's the roaming facility being enabled on your account that allows your phone to connect to foreign networks.

PAYG phones are auto-enabled for roaming once they are first used in the UK. If that's not been done, there is no workaround.

[Wfed]

Hello bristolian,

Many thanks for your reply, but I have been using my phone in the UK for many years, so this can't be the problem

[bristolian]

Does your phone show coverage indicators of a Brunei network? That's the basis for using calls, texts & mobile data.

If roaming is enabled on your phone, then toggling flight mode and manually selecting an alternative local network is often a good fix.

[Wfed]

Under manual network selection, I can choose between DST and 3 other networks, and with DST I get "no service" and for the other three, I get "network registration failed" 😞

[Katie_B]

Thanks for getting back to us @Wfed. 

Could you please confirm what phone you are using?

Katie

[Wfed]

I have a Honor 10 Lite, Model HRY-LX1

[Katie_B]

Hi @Wfed. 

Could you confirm you have data roaming enabled in your handset settings?

Have you been able to use roaming before?

Katie

[Wfed]

I called the EE Support yesterday via Skype from my Laptop, and went through a number of checks with them. I have pay as you go and roaming is enabled (I have used this phone and SIM card successfully in many other countries) – it just doesn't work in Brunei.
In "network selection", when I choose automatic selection, it says "Preferred network: no service", and when I manually choose, I get "network registration failed" for all networks.
I switched the phone off and on several times, removed and re-introduced the SIM, turned flight mode on and off, but nothing helped, and the EE Support said they are unable to help.

[Katie_B]

Did you speak with our technical care team @Wfed?

If yes, was a ticket raised regarding this?

Katie