Re: SMS verification code from Bank blocked by EE!

Allianos · ‎19-04-2023

Hi orrla,

Have you managed to get this issue resolved? I’m having the same issue… 🤦🏻‍♂️

Northerner · ‎20-04-2023

What device and which SMS service are you using (iMessage etc).

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Allianos · ‎20-04-2023

Hi @Northerner ,

I’m using iPhone 14 Pro Max and yes, I do use iMessage. However, these codes are sent via standard SMS messages.

I called my bank yesterday and they confirmed that all 25 messages were sent from their system, but I did not get any…

James_B · ‎20-04-2023

Hi @Allianos,

Our Technical Support Team will be happy to take a look at this issue if you get in touch.

Thanks

James

Northerner · ‎20-04-2023

Hi @Allianos

Try turning iMessage off and then trying again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎20-04-2023

Can you receive text messages from other automated systems/senders?

TristanBP · ‎19-10-2023

Hey, did you solde the issue? I have the same one.

But just to let you know:

EE has changed its Spam filtre. It claims it sent the information to all banks and how to have their SMS go through the filter but many haven't done anything. I contacted my bank, they do know nothing about it. And EE is refusing to send them the information again or to tell me what information they sent! So nothing will be solved. I might then leave EE.

Ade09 · ‎18-01-2024

Same here!