I just came back from Ireland where my roaming did not work at all. I travel frequently and regularly use roaming, I contacted EE for technical support and tried everything but still did not work. I was told there was a known issue with roaming on some phones since June 21st. When will this be fixed ?
@MaryMc1 First I’ve heard about that. How does EE fix an on “some phones” when it’s your device that connects to a cellular mast via the aerials in your device. If it was a device issue you’ll have issues within the UK also as it’s a device issue not an EE issue. I think you’ve been fob there. The ability to roaming and connect to a foreign network is an account setting not a device setting.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
I understand it is a network issue as I had no problem connecting as soon as I drove through Northern Ireland etc. It is an account setting that they could not fix and the explanation given was it is a known issue affecting some phone accounts since a 'service' was migrated on June 21st.
I spent over 3 hours on the phone to EE technical support while I was roaming with no solution to the problem after trying many different changes. I had my fault reference but not a general one. The last person I spoke to mentioned the known issue and there was no point forwarding me to second level support as nothing else to check. Either way, the issue needs to be resolved by the next time I am travelling. So should I phone technical support again ?
