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Re: Phone won’t connect to a network in the USA

Catemcglynn13
Explorer

‎08-04-2023 12:40 PM

Hello,

 

I’m having the same issue. I am in the USA and can’t connect. I get an SOS as a signal. I have the monthly pass and it won’t work. I’ve tried resetting WiFi, turning my phone on and off, no luck. I don’t know how to get in touch as I’m unable to call EE. Any other fixes?

 

thanks,

cate 

0 Helpful
14 REPLIES 14
bristolian
EE Community Star
EE Community Star

‎08-04-2023 01:11 PM

The Roaming Pass is just a billing add-on, did you enable the roaming facility before leaving the UK, by texting ROAMING to 150?

If not, then you will need to contact CS to enable international roaming which will allow your phone to connect to US networks. Many people use a web-calling app or another working phone to do so.

Catemcglynn13
Explorer

‎08-04-2023 01:38 PM

What is the number? Can I call on WhatsApp? No one explained to me when adding this to my account. I purchased the monthly to avoid these issues. Can I email someone? There is no way I can call. 

please help.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Catemcglynn13

‎08-04-2023 01:50 PM

EE maintain no email contact.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎08-04-2023 01:51 PM

There's no WhatsApp number, but +44 800 0798586 should work from Skype.

There's no email contact, but travelling abroad with only a billing add-on and not enabling the roaming facility, is a very common mistake.

Lambretta101
Visitor

‎03-09-2023 02:50 AM

I’ve been in New York with no mobile issues unti today. My roaming pass for North America was activated in plenty of time before I left the UK, I’ve been using my data, minutes and messages with no issues. Now getting ‘sos’ and constant search for a signal. Data roaming is on , no change to settings…

what’s going on

0 Helpful
Christopher_G
EE Community Support Team
In response to Lambretta101

‎03-09-2023 07:40 AM

Hi @Lambretta101 

Could you try manually connecting to a different available US network?

Chris

0 Helpful
Ksphillips8
Investigator
Investigator
In response to Christopher_G

‎14-09-2023 12:47 AM

I have the same issue  will only connect to version ee then still no network connection. Tried t mobile does not register, tried at t still none left with no phone in the USA and no way to contact we. Any ideas

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Ksphillips8

‎14-09-2023 07:56 AM

Hi @Ksphillips8,

Welcome to the EE Community. 🙂

Did you activate roaming by texting ROAMING to 150 before you travelled?

James

0 Helpful
Ksphillips8
Investigator
Investigator
In response to James_B

‎14-09-2023 03:06 PM - last edited on ‎14-09-2023 03:28 PM by EE Community Moderator

I never had to do that with bt nor did my partner do it and hers wirks

0 Helpful