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Re: Phone shows strong 4G connection but doesn't have internet connection

ddddfgt
Investigator
Investigator

Hi,

this same here.

Full 4g signal and no internet.

looks like EE don not provide the internet over 4g ;(

I’ll swap to different provider as soon my contract will end.

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

Is VoLTE (Android) or 4G-calling (Apple) shown on-screen?

Is this a recent problem, or area-specific?

Hi

It's Apple  iPhone13 Pro.
The problem is not area specific - it's happening everywhere where I have a 4g signal.
I realised the issue about one year ago.
I tried changing the iPhone settings to 4g only (Settings->Mobile Data-> SIM ->Voice and Data->4g). I restarted the mobile, and noting happened.
Mobile data is of course on 🙂

Robert

I did some further investigation and:
After a few minutes, I was able to connect to 4g !!!
But it looks like I have to stay permanently with 4G set in settings 😞
I'm wondering why the '5G Auto' option is not working as it should (swapping to 4G if 5G is unavailable)... hmmm, it depends on mobile or network?