Text charges abroad

[uphilton]

I have been charged for RECEIVING 20 texts whilst travelling abroad ( Qatar and Seychelles) … £15.96.

all the texts were from EE 

I didn’t open the texts until I got home. 
I was told RECEIVING texts was free.
What’s happening here ? 

[XRaySpeX]

@uphilton : You are not charged for receiving texts anywhere in the world. You sure it's not for sending texts? The price is about right, 76p per text sent x 21 texts.

[bristolian]

Can you post up a screenshot of your bill showing these charges, with identifiable info redacted?

Receiving texts is free anywhere in the world, unless they are premium-service texts in which case the roaming bit is irrelevant.

You'll ultimately need to query this with EE CS on 150 - but I would be curious to see these charges.

[uphilton]

[bristolian]

The image contains identifiable information on there (the number in question) so can't be approved for public view, but I can see it - and can't see any reference to "receiving" on the bill.

Those charges tally with the price to send a text message, and therefore doesn't appear to be a billing error. Do these text message show in your phone's message history?

[uphilton]

I have checked the texts ……. They are all from EE informing me of charges in those countries. 
They are all FROM ee and there are no replies from me  🙏🏼 

[bristolian · Accepted solution]

Details of charges are normally sent once, on arrival in a particular country.

Regardless, you will need to query this with EE CS. 150 from your mobile