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Re: Order iPhone 14 Plus

Sandiemay
Valued Contributor
Valued Contributor

Got my new iPhone 14 Plus  it won’t call out  don’t got network 

19 REPLIES 19
Sandiemay
Valued Contributor
Valued Contributor

Seem my iPhone 14 Plus all set up just not show mobile phone iPhone 14 Plus on my account 

 

Katie_B
EE Community Support Team

Good morning @Sandiemay

Since my last post have you been able to contact our mobile guides?

Katie

Sandiemay
Valued Contributor
Valued Contributor

iPhone 14 Plus show old data just not show up grade on my account my mite take long  mite take ee customer 

Chris_B
EE Community Star
EE Community Star

@Sandiemay    What ?    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Sandiemay
Valued Contributor
Valued Contributor

The only problem was when I got this iPhone. I had a Sim with it that I didn’t want. I just wanted my normal Sim and they sent me a replacement Sim and it come up with my old EE account and now it’s not showing my old account, like the billing I, I’ve used the same email to set it up so should I have changed the email and everything because I was on a new plan with this iPhone 14+ 

Sandiemay
Valued Contributor
Valued Contributor

Because don’t have new plan upgrade iPhone 14 Plus  when  will bill show up on my account normal after 7th  ever month could check my account for me see why my upgrade not show on my account 

Katie_B
EE Community Support Team

Hello @Sandiemay

How many numbers show on your account?

Speak soon, 

Katie

Sandiemay
Valued Contributor
Valued Contributor
  • Kate you are SIM card is activated if wasn’t activated phone number would show up  not going new till old plan pay off Owen got 6 months left on air pad tablet I have on my account  why upgrade iPhone 14 Plus  if want check my account out  flex monthly pay  won’t show till  airpad tablet pay write till 0ctober 1st 2024 
Katie_B
EE Community Support Team

Hi @Sandiemay

Please give us a call on 150. 

Our customer care team will be able to answer any queries about your account. 

Katie

Sandiemay
Valued Contributor
Valued Contributor

Not show mobile phone bill on last bill last month in February could have come up march  now bill show on 7th bill pay out on 15th ever month not think upgrade. iPhone 14 Plus now sent replacement. SIM card in active should  make no difference now