Order iPhone 14 Plus

[Sandiemay]

Got my new iPhone 14 Plus  it won’t call out  don’t got network 

[Sandiemay]

Seem my iPhone 14 Plus all set up just not show mobile phone iPhone 14 Plus on my account 

[Katie_B]

Good morning @Sandiemay. 

Since my last post have you been able to contact our mobile guides?

Katie

[Sandiemay]

iPhone 14 Plus show old data just not show up grade on my account my mite take long  mite take ee customer 

[Chris_B]

@Sandiemay    What ?    

[Sandiemay]

The only problem was when I got this iPhone. I had a Sim with it that I didn’t want. I just wanted my normal Sim and they sent me a replacement Sim and it come up with my old EE account and now it’s not showing my old account, like the billing I, I’ve used the same email to set it up so should I have changed the email and everything because I was on a new plan with this iPhone 14+ 

[Sandiemay]

Because don’t have new plan upgrade iPhone 14 Plus  when  will bill show up on my account normal after 7th  ever month could check my account for me see why my upgrade not show on my account 

[Katie_B]

Hello @Sandiemay. 

How many numbers show on your account?

Speak soon, 

Katie

[Sandiemay]

• Kate you are SIM card is activated if wasn’t activated phone number would show up  not going new till old plan pay off Owen got 6 months left on air pad tablet I have on my account  why upgrade iPhone 14 Plus  if want check my account out  flex monthly pay  won’t show till  airpad tablet pay write till 0ctober 1st 2024 

[Katie_B]

Hi @Sandiemay. 

Please give us a call on 150. 

Our customer care team will be able to answer any queries about your account. 

Katie

[Sandiemay]

Not show mobile phone bill on last bill last month in February could have come up march  now bill show on 7th bill pay out on 15th ever month not think upgrade. iPhone 14 Plus now sent replacement. SIM card in active should  make no difference now