06-10-2023 10:16 PM
My sister just landed at Heathrow and had an EE sim installed. Calls are fine, also texts from another iPhone (via AppleID), but not receiving texts from an Android via her new phone number (with country code 44). Have tried turning iMessages off & on, but still no joy ?
07-10-2023 07:35 AM
Hi @Ijb7
Thanks for coming here.
Is she using +44 as the dialling code and removing the 0 for her number?
Can she receive calls?
Can she try texting NUMBER to 150, does your sister receive the reply?
Leanne 🙂
07-10-2023 12:34 PM
07-10-2023 01:14 PM
Hi @Ijb7
This would be a new text message to the number 150 and then in the text of the message this would be NUMBER. This would send a reply to the phone, could you get her to try this to see if this is all non iMessage texts affected?
Leanne.
07-10-2023 01:29 PM
07-10-2023 01:31 PM
That will help us to know if this affecting all text replies or certain numbers @Ijb7
Leanne.
07-10-2023 01:57 PM
07-10-2023 02:49 PM
Thanks @Ijb7
Are you able to try the SIM card in another phone as well this will help us to know if this could be the SIM or phone?
Leanne.
07-10-2023 03:40 PM
07-10-2023 03:43 PM
Thanks @Ijb7
If the text reply does not come through from 150, please ask her to call us on 150 and the team will get this fully looked into for her 🙂
Leanne.