Not Receiving Verfication Codes

[Imhuman000]

yo im trying to link my number to my accounts from different websites and apps im not getting no codes to link

[Christopher_G · Accepted solution]

Hi @Imhuman000 

Welcome to the community.

I recommend restarting your phone, or turning 'airplane mode' on then off again. Hopefully, that ill push the messages through.

If you still have problems receiving them after that, I suggest speaking with our customer support team. They'll be able to check everything from our side for you.

Let us know how you get on.

Chris 

[Imhuman000]

Hey ee Im tryna activate my first ever ee SIM card but it’s telling me to also use my old ee SIM card but it’s don’t have a old ee sim card

[Imhuman000]

Hey ee Im tryna activate my first ever ee SIM card but it’s telling me to also use my old ee SIM card but it’s don’t have a old ee sim card

[Debbie_G]

Hi @Imhuman000.

Thanks for coming to the community.

Can you confirm whether this is a Pay Monthly or Pay As You Go SIM?

Have you already inserted the SIM into your phone? If so, does it show an EE signal, or is it showing No Service/No Signal?

Debbie

[Imhuman000]

Im tryna activate my sim but I can’t bcs it’s saying to use my old ee sim but I don’t have a old one

[Katie_J]

Hi @Imhuman000.

When you insert the SIM into your phone does it show EE signal?

Could you also please confirm if this is a Pay Monthly or Pay As You Go SIM?

Speak soon, 

Katie

[Imhuman000]

Yes it showing ee signal but I didn’t pay for data plus Im trying to activate my ee account so I can link it to other places like ea epic games but I gotta activate my sim but I can’t bcs it say i need my old sim but I don’t have a old sim

[Katie_J]

Hi @Imhuman000. 

Thanks for confirming. 

Is your SIM Pay As You Go?

Have you tried topping up your SIM?

Katie

[Imhuman000]

No I have not pay as I go bcs I wanna active my sim