No signal in NZ

[CraigSteen]

I’m having the exact same problem today in NZ.

If I turn off automatic network selection, I can see the other networks but cannot join any of them.

luckily I have an Airalo eSim for data , but I can’t make / receive any business from my EE number - which is the whole point of it.

Ive just come from Dubai and it was working fine there.  My wife is on O2 and her phone / sim is working fine, so it’s an EE thing for sure.

Is there any solution from EE here ? I can’t make any calls so asking me to call EE is adding insult to injury. 

thanks 

Craig

[Leanne_T]

Hi @CraigSteen 

Thanks for coming back to me. 

Any account changes can take up to 24 hours to activate for you. 

Thanks 🙂

Leanne. 

[bristolian]

Enable flight mode and leave the phone for an hour or so. Then disable and give it 10 minutes to auto-select - manual select after that if no joy.

[CraigSteen]

Hi thanks again for the feedback on this.

I’ve tried as suggested ( and as per the EE support person suggested ) but this hasn’t made any difference for me .

It almost feels like the sim needs a ping for the update, but can’t get one because it’s not connected.

I fly on to Singapore tomorrow and I suspect I’ll have the same problem there too. 
As I mentioned , this is a work phone not a personal one , so this is a bit of a nightmare. 😡

[Katie_B]

Hi @CraigSteen. 

Since your last post has there been any update in regards to your service?

Katie

[bristolian]

In the dim & distant "Orange" past, a SIM update unlocked certain roaming-related menus, but this is no longer the case & all necessary updates are on EE's central network databases.

Although if the phone is a work one, I'm surprised they are allowing an end-user to make account changes.

I've had issues in NZ in the past, and was never left with the highest opinion of their telco networks.

[CraigSteen]

It’s my company - so I have full control over this kind of thing.

as an aside - 36 hours after the ‘full roaming was enabled’ I still have no connectivity on my EE sim. That’s pretty much the last straw for me now. 
I’ve never had a problem in NZ in the past , or the US, Croatio, Maldives,  Iceland, Canada and so on. I’m supposed to be working remotely this week but am not contactable by my business number. It’s a big deal for me and my company 😞

Thanks everyone for the contribution, and have a good new year!

c.

[CraigSteen]

No not by me , no. I had a data problem in Reykjavik in October and the ‘automated chat bot’ thing said to send a message of ‘Roam Eu’ to 150. It made no difference. I fixed the problem in the end via manual network selection.

However the advice to send the ‘Roam EU’ message seems to be what’s caused my global roaming to be switched off. 

To be honest - having no human available to talk about roaming 24x7 for a business account is nuts. The whole point of roaming is that you’re in different countries / time zones - at the moment I have to call at 10pm NZ time to speak to someone at 9am in UK time. Nobody is available during my working day. And then I have to wait another working day to find out the problem hasn’t been fixed. I’ll have to wait another 12 hours now before I can contact someone again ( my 10 am is UK 9pm )  by which time I’ll be flying to Singapore. 
It doesn’t work as a process 😞 

[bristolian]

EU-specific roaming is indeed the opposite of full-global roaming.

The vast majority of roaming issues can be resolved by choosing an alternative local network, it's unusual for there to be a countrywide-issue affecting all networks - that isn't picked up by central network monitoring.

[CraigSteen]

 Hi again - yep,

As per my picture below , my phone can ‘see’ several networks but I am unable to join any of them when I select them. 

There’s still definitely a problem with my account / sim. I’ll try to phone EE  one last time from the airport tonight at 10pm. 

[CraigSteen]

Sadly no improvement despite roaming being turned on again by customer services 😞 

thanks for asking though. 
Craig