Live chat with EE

[Queenie40]

Hi.  I am in Turkey and unable to make any outgoing calls.  WhatsApp and Messenger are fine.  Are you able to help?  I had this issue last year with a previous phone.  Thanks

[Leanne_T]

Hi @Queenie40 

Thanks for coming here. 

Can you receive calls and send texts? 

Do you have a pay monthly contract?

Leanne 🙂

[Queenie40]

Texts are okay. Don’t know about calls. I am on a monthly contract.

Sent from my iPhone

[Leanne_T]

Thanks @Queenie40 

What happens when you make a call? 

Can you manually select another network and try to make the call, does this work for you? 

Leanne.

[bristolian]

Your ability to send texts and use mobile data suggests your roaming facility is enabled and you are connected to a Turkish network.

Your symptoms suggest one of two issues

1: You have an outgoing international call bar active, which CS can remove.

2: There is a problem with the Turkish network you're connected to - toggling flight mode and manually selecting an alternative operator, should resolve this.

[Queenie40]

When I try to make a call it cuts off.

Sent from my iPhone

[Leanne_T]

Have you tried selecting another network as advised above to see if this works for you @Queenie40? 

Leanne 🙂

[Queenie40]

It doesn’t work for me.

Sent from my iPhone

[Leanne_T]

Are you able to select another network? @Queenie40 

Leanne.