Get busy message when making outgoing calls after 4 rings

[Springgreens]

I am having the exact same problem - have you solved it?

[Leanne_T]

Thanks @Springgreens 

Did you transfer your number from another network or using a new EE number? 

Leanne 🙂

[Springgreens]

Yes, I’ve restarted my phone a number of times. New EE number.

[Leanne_T]

Thanks @Springgreens 

I would suggest giving us a call on 150 and the team will get this investigated for you. 

Leanne 🙂

[Springgreens]

Thanks Leanne, I’ll do that tomorrow. Hope they answer within 3 rings!

[Leanne_T]

Thanks @Springgreens 

You can find numbers to contact us from another phone on our Contact EE page if needed 🙂

[Springgreens]

I contacted EE by phone on the 20th. They thought my problem was caused by an issue with the local EE network, however I have since tried my phone in other locations where there is no EE network issue and I still have the same problem. I will leave it now until after Xmas and then try ringing EE again.

[Springgreens]

Hopefully this is my final post on this subject as my problem is now resolved. I realised that it was only occurring when I dialled landlines, mobiles were OK. Every landline I dialled would ring for 4 rings then my phone would say 'number you dialled is busy'. EE told me there was a a network problem in my area that would explain it, but when I used my phone in other areas that did not have a network problem, according to the EE Coverage and Network Status Checker, I still got the problem. This was before Xmas. In the New Year I got an email to say the fault in my area was fixed and I decided to try my phone again, not expecting the problem to be resolved but yay, I rang a landline (my own) and it rang all the way through to my voicemail. So, your guess is as good as mine.....

[Leanne_T]

Thanks for coming back and letting us know this is now sorted for you @Springgreens

All the best 🙂

Leanne.

[Springgreens]

I have exactly the same problem with my Nokia mobile and ee network, but it only happens when I phone landlines - no problem calling mobiles. I rarely use this phone, and some months ago the problem seemed to have resolved by itself but now it is back. I have tried to investigate before and given up. Did you ever find out what is causing this problem?

[Leanne_T]

Hi @Springgreens 

Thanks for coming back to us and letting us know the busy message has reoccurred when calling landlines. 

Just to check, does this happen for multiple landline numbers? 

Do you have the numbers saved as a contact? 

Speak soon 🙂

Leanne.