Get busy message when making outgoing calls after 4 rings

[Springgreens]

I am having the exact same problem - have you solved it?

[Leanne_T]

Hi @Springgreens 

Thanks for coming to the community. 

Can you receive calls and send texts? 

Do you have a new EE SIM card? 

Thanks 🙂

Leanne.

[Springgreens]

Yes, I can receive calls and send texts. I have a new EE SIM. My problem is exactly the same as the post I was replying to.

[Springgreens]

I should also say that I am using this SIM in a new Nokia 105 as a very basic PAYG, so I don’t know if the problem is with the SIM or the device.

[Leanne_T]

Hi @Springgreens 

Thanks for the extra details 🙂

Could you try extending the ringing time to see if this helps by typing this directly into your phone's keypad (you may need to hit the call button too):

**61*07953222222**20#

If that works, it should change it to 20 seconds before the caller is directed to voicemail if this is set up or a call busy message. 

Leanne. 

[Springgreens]

Thanks Leanne. I typed this in and pressed call and got a reply that confirmed it - can’t remember what it said exactly. Then I tried calling my landline but there is no change. After 3 rings I get the number you called is busy message. But my landline is not busy. And even if it was, the call should have gone to voicemail. When my friend rings my landline and I don’t pick up, the call goes through to voicemail after a good number of rings, which is as it should be. So it seems to be only my new mobile and SIM that is having the problem.

Not sure who you mean be ‘the caller’ - does that mean me calling out?

[Leanne_T]

Hi @Springgreens 

Sorry for any confusion, this would help for people calling your mobile number not calling out. 

Is this happening when you call any other numbers or just the landline? 

Leanne.

[Springgreens]

I just tried calling my mobile from my landline and it took 20 secs to go through to voicemail so I suspect the code you gave me has changed the time it takes for PEOPLE CALLING ME to go through to voicemail? Whereas my problem is with ME CALLING OTHERS from my mobile and getting cut off with the busy message (number you are calling is busy) after only 3 rings. 

Caps only to make this clear - I really appreciate your help Leanne.

[Leanne_T]

Thanks, I understand @Springgreens 

Have you tried restarting your phone? 

Did you transfer your number from another network or using a new EE number? 

Leanne 🙂

[Springgreens]

Yes, seems to be happening with any number I call.