EE Roaming - Getting ready to use your phone abroad

[Edenlynn]

Hi,

in the FAQ above it says

"In your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Make calls abroad from the UK"

When I go into my account under menu > account settings, there is no option for "parental and data controls".  How can I make sure roaming is enabled?

I am leaving on Thursday and of all the things I've had to do to make this trip happen, setting up my mobile phone has been by far the most confusing, aggravating, and time-consuming thing of them all.  The not-so-helpful "help screen" (which it seems that every menu option, every link, everything I choose sends me to, in one ever-annoying circle) says I have to buy a data pack when I land.  Great. Problem is, the last two times I've been to America, I haven't been able to access any networks to buy any data.  So how do I buy a data pack when I land?  There are no helpful hints about this anywhere at all.

I have texted ROAMING to 150 and I've also texted "RO USA" which tells me I can get data packs for £5 but, as above, I'm told I can't buy them until I land, so where and how do I get these data packs? I really don't want yet another visit to America only having data when I can connect to wifi somewhere.

Thanks in advance for any advice.  I'm just beyond frustrated at the moment.

[Edenlynn]

It's an EE mistake to write that on the PAYG page

It needs to be fixed then because the amount of hassle is unbelievable. 

I am now in the USA and for the third time in a row I cannot make or receive calls. I cannot buy any data. I can't find any instructions on how to buy the data pack that should be available. 

Seriously, there needs to be a "going abroad? Here's a step by step guide to what you need to do to set up your data and call allowance."

When I was with Virgin it was so easy. But with EE it just doesn't seem to work. At all. I swear that if I any other network gave me mobile reception at home I would switch. But I can't because only EE covers the area where I now live.

I am open to any assistance on how to get minutes and data now that I am here.

I can't be stuck having to find free WiFi all the time.

Thank you to anyone who can help! 

[XRaySpeX]

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.