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Can’t link broadband to account

My account got transferred from BT as a result the old BT email was linked to it that I no longer have access to. After numerous phones calls no luck in getting this Account deactivated, I’ve been told I can do it myself which impossible as I can’t a...

Buxton1 by • Visitor
  • 4 Views
  • 0 replies
  • 0 Helpful

Order

I placed an order for an iPhone 16 pro I payed the upfront cost but after I paid this the screen remained the same but payment was taken and I've had no email all day 

Keep entering password

Every day I have to put the long password into my tv to watch Netflix, Youtube etc. I've tried switching off router, switching off tv, but nothing changes. Getting a nuisance now. Never happened with my BT router !! 

DORIS70 by • Investigator
  • 53 Views
  • 7 replies
  • 0 Helpful

Cloned number?

I think my number has been cloned.  I keep receiving messages and calls from numbers asking who I am as they don't have it saved. I legit call about 3 people a month so it certainly isn't me. Has this happened to anyone else? Is there a solution? I r...

Vikstar93 by • Contributor
  • 115 Views
  • 6 replies
  • 1 Helpful

Phone number

Hello, I transferred my phone number over to a different phone and then realised that phone wasn’t working properly so then swapped my SIM card back to my original phone, however I didn’t transfer my number back to my original phone when swapping bac...

Neve7 by • Explorer
  • 34 Views
  • 3 replies
  • 0 Helpful

Abroad and need help

Hello , I recently changed to a sim only when I was home for 3 weeks. Since heading back abroad my account states my contract with be terminated but doesn’t have my sim on there .. I’m away until Feb next year is there any way of checking it’s been s...

Sadie32 by • Visitor
  • 16 Views
  • 1 replies
  • 0 Helpful

Roaming charges in Canada

Hi there,Visiting Canada in a few months' time and looking at options to retain mobile calls and data.    As I have the Full Works package it looks to me that I can use my existing allowances (for calls and data) without any charge.    Am I correct p...

Canceling my EE SIM 24 months plan

Hi everyone, I could really use some help!I’m looking to cancel my 24-month EE SIM contract, which began last July and is set to end next July. I’m currently on the 125GB plan with unlimited texts and calls for £25 a month.When I signed up, I had jus...

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